Please read the following terms and conditions carefully. They deal with your rights and obligations to us
and ours to you. Please ensure that you are aware of the conditions relevant to your booking. These terms and conditions
apply when you book a holiday package arranged by The Travel House. Seperate terms and conditions
apply when act as an agent for a tour operator. Please refer to the tour operator full terms and conditions
No contract shall exist until The Travel House has received the required payment plus insurance premium
(if purchased through us) and has signified its acceptance. Once the contract is made we are responsible
to you to provide the holiday that you have booked and you are responsible to us to pay for it.
Cancellations must be advised in writing by the lead name on the booking. Our cancellation charges are as follows:
More than 21 days prior to departure - 70% of the holiday cost
21 - 8 days prior to departure - 90% of the holiday cost
Within 7 days of departure - 100% of the holiday cost
Credit card payments will incur a 2.5% credit card charge.
Please note: Your holiday may be cancelled if you fail to make payment on time. The appropriate cancellation
charges will then apply. All cheques should be made payable to The Travel House.
These charges are a percentage of the total cost of your holiday, not including your insurance premium.
Please note exceptions may apply. You will be advised of these at time of booking.
Once your booking has been confirmed any changes you wish to make to your holiday will be subject to an amendment fee.
These vary dependent on individual circumstances. A consultant will be happy to advise you at the time of your request.
We will send you a confirmation invoice once you have made your booking. Please check all details and
advise us immediately of any discrepancies. This invoice will detail any outstanding balance and its due date.
Please ensure that you pay your balance by the date indicated as no further reminder will be sent to you.
Please note your confirmation includes important travel and airline information including any booking
references so please be sure to take them when you travel.
You will be advised of any amendments to your travel details after your confirmation has been issued.
Your invoice will show the latest planned flight times that are available to us at that time.
We recommend you re-confirm your flight time with the airline prior to travel. Please note your individual
baggage allowance will be shown on your confirmation.
The Original Travel House Limited is an appointed representative of ITC Compliance Limted which is authorised
and regulated by the FSA (their registration number is 313486). If you have declined to take our recommended
travel insurance you will need to complete an insurance disclaimer form. We strongly advise you to take out
adequate travel insurance.
Foreign Office Advice
The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination.
You are advised to check this information on the internet at www.fco.gov.uk . Alternatively you can contact
ABTA Information Department on 0901 201 5050 (calls charges at 50p/minute). It is our company policy to follow
FCO advice pertaining to your destination.
If you have a problem when you are on holiday, you must report this immediately to the hotel manager who
will do their best to resolve the problem to your satisfaction. On return to the UK, if you wish to pursue your
complaint you must write to our Head Office at The Travel House, Cambrian House, Cambrian Place, Swansea, SA1 1SE,
within 28 days of your return. Please give full written details of your complaint and quote your booking reference
number on all correspondence.
It is the passenger's responsibility to be in possession of a valid 10-year passport, with at least 6 months
validity beyond return date. If you do not hold a British passport please note that a Visa may be required.
When you travel by air or by water the transport company's 'Conditions of Carriage' will apply to your journey.
Please ask a member of staff for further details.
Because travelhouseholidays.co.uk lists hundreds of products for sale on the website and hosts many links and offers
from third party suppliers. It is not possible for us to be aware of the contents of each product listed for sale
Accordingly, www.travelhouseholidays.co.uk operates on a "notice and takedown" basis. If you believe that any content on,
or advertised for sale on the website contains defamatory or incorrect information, please notify us immediately.
Once this procedure has been followed www.travelhouseholidays will make all reasonable endeavours to remove the defamatory
content complained about within a reasonable time.
Links to Third Party Websites
This web site contains links to external third party web sites.
The Travel House is not responisble for the content or information supplied
or prices quoted by third party websites.
Purchases from Third Party Suppliers
www.travelhouseholidays.co.uk offer for sale a selected number of products through third party suppliers.
This means that we act as a disclosed agent for third party suppliers, such as a tour operator, hotel or a independent supplier.
What this means is that the contract where applicable for the product is between you and the supplier. In most cases this will mean that
there are additional terms and conditions governing the contract as each supplier will have terms and conditions relating
to that product. Please make sure that you have read these terms and conditions before completing your transaction with us.